FAQs (Frequently Asked Questions)

 

What are Wild Ferns products? 

The Wild Ferns products are made unique and efficient by their special, natural ingredients from New Zealand. Wild Ferns is a family business, one of the product families of Parrs Products, the distinctive feature of which is the particularly pure and special quality ingredients that can only be found in these products.

Why is it better to use these products than something else? 

Wild Ferns products contain the most efficient natural ingredients. These are traceable, ethically sourced ingredients, with the most favourable effects on the skin.

What are the benefits of manuka honey?

Manuka is a tea tree that flourishes in New Zealand: its honey has antibacterial properties; among other things, it contains an enzyme that naturally produces hydrogen-peroxide, a well-known disinfectant and antibacterial agent. It is particularly rich in proteins, vitamins and minerals, and is perfectly suitable for nourishing, calming and healing sensitive skin. It contains a large quantity of anti-oxidants, which help in the regeneration of tissues.

What are the benefits of bee venom? 

Bee venom from New Zealand stimulates the production of collagen and elastin in the skin. Collagen is a protein, while elastin is a fibre: together, they make the facial tissue more firm and plump. Of course, not all bee venoms are created equal: Wild Ferns only uses VENZ™ purified bee venom to guarantee the best possible quality, while remaining ethical and humane. Bee venom, called apitoxin in medicine, is produced by bees. In cosmetics, it is a natural alternative of Botox. It stimulates the production of collagen, which improves the protective function of the skin, and thus has an anti-wrinkle effect.

What are the benefits of Rotorua geothermal mud?

Rotorua geothermal mud is an excellent regenerative skin care product. As the mud dries on the skin, it increases blood circulation and perspiration, which helps in the removal of toxins and other waste materials. It rapidly absorbs excess oils and fatty secretions from the pores of the skin, it detoxifies and cleanses, and helps with the regeneration of new cells. It is rich in rejuvenating minerals, and has natural cleansing, disinfecting, healing and skin balancing properties.

Can I use the products if a have a pollen allergy?

Since Wild Ferns is proud to only use the most natural ingredients, the pollen content of our products containing manuka honey is very high. If you are allergic to pollen, we suggest that you choose a different product.

Can I use the products if I am allergic to bee stings? 

The use of the products containing bee venom is not recommended if you are allergic to bee stings.

Are the products paraben-free? 

Yes, we are proud to say that all of our products are paraben-free. They are all perfectly suitable for sensitive skin also: the perfume used in the Rotorua geothermal mud is free of allergens.

Are the products tested on animals?

No. It is part of the philosophy of Wild Ferns and the Parrs Products that you should have a clear conscience when using their products: they were not tested on animals and are sold in environmentally friendly packaging. Further, they ensure that the most key ingredients are from sustainable sources, thus helping to preserve and protect the clean, green, unique beauty of New Zealand.

How can I order?

Place the products you can find on the Website into the basket. After choosing the country of delivery and the shipping method, you can provide the shipping and the invoicing address. Here you can also leave a message for the courier. After choosing the payment method and accepting the GTC and the Refunding policy, click on the “Buy” button, and the products are already on their way to their destination. You can pay the purchase price by bank transfer prepayment, PayPal or cash on delivery.

Where do you ship? 

Within Hungary, our shipping partners are FoxPost, GLS and Huingarian Post: you can take receipt of the products at parcel terminals or request home delivery. Further information is available here.

How can I get the products?

When choosing the shipping method, you can select delivery to parcel terminals or home delivery.

I would very much like to order, but the product I chose is out of stock. What should I do? 

We try to keep all products in stock at all times, but if you need a product that we happened to run out of, please send us an e-mail at info@manuka.store. If you write in the e-mail what you would like to order, we should be able to reply with the information when the product will be next available – it will arrive in maximum 4 weeks :slightly_smiling_face: