Terms of purchase

General terms and conditions
Privacy Policy
How to buy? 
General terms and conditions
1. Introduction

Welcome in the system of InPho Kft. (1135 Budapest, Frangepán utca 60. II/ 7; company registration number: 13-09-090319; tax number: 12793110-2-41, e-mail address: info@manuka.store) (hereinafter: “Seller”).

The present GTC contains the conditions of ordering and purchasing from the Manuka.store webshop (hereinafter: “Webshop”), using the services available on the https://Manuka.store website (hereinafter: “Website”) by the Customer.

We call your kind attention that by subscribing to our newsletter or placing an order you accept the present General Terms and Conditions (hereinafter: “GTC”); therefore, we ask that you read the GTC carefully before registering or placing an order. We suggest that you download the GTC to your computer so that you can always refer to it easily when necessary.

 

It is the aim of the Seller to ensure that you can always receive the products distributed by it as quickly as possible and in the most convenient manner, which is why this user-friendly, transparent and easy-to-manage website was created.

The company operating the webshop: InPho Kft.

Seat: 1135 Budapest, Frangepán utca 60, II/7.

Postal address: 1135 Budapest, Frangepán utca 60, II/7.

Phone number: +36309334433

E-mail: info@manuka.store

Tax number: 12793110-2-41

Web hosting service provider: Smoolis GmbH, Zurich, Switzerland

2. Definitions

Seller: InPho Kft., as well as such third party or third parties that are in a contractual relationship with it for the distribution of products via this webshop.

Customer/User: such natural or legal person, business association with no legal personality, or partnership that purchases from the Seller products distributed via the webshop, or registering for that purpose.

Product: all products and/or services offered for sale by the Seller that the Customer can purchase on the Manuka.store website, i.e. for which the Customer can place his order on the https://Manuka.store website.

Website: the website at https://Manuka.store.

Webshop: The webshop operated by the Seller or by another person for the Seller, available on the https://Manuka.store website.

Basket: The list of items containing the Products selected for purchasing.

Contract: A contract concluded between the Seller and the User ordering products from the Seller (hereinafter: Customer) via the https://Manuka.store website, without the simultaneous physical presence of the Seller and the Customer, in accordance with the provisions of Government Decree 45/2014 (II. 26.) on the Detailed Rules Governing Contracts between Consumers and Companies. The contract between the Customer and the Seller is concluded by way of the placement of the electronic order and the sending of the automatic confirmation.  This electronic contract does not qualify as a contract drawn up in writing, and as such, it is not filed by the Seller and is not subsequently available in a printed form, but the content of the contract can be reconstructed from the electronic confirmation letter sent to the Customer.

Order: an electronic document, i.e. a form of communication between the Seller and the Customer through which the Customer communicates his intention to purchase, via the Website, a Product that can be found on the Website.

Transfer: the receipt or refunding of an amount related to the selling of a Product and/or Service by the Seller, through the use of a card payment service accepted by the Seller, independently from the method of delivery.

Courier: Foxpost Zrt., the courier service delivering the Products ordered on the Website. (registered seat: 3200 Gyöngyös, Batsányi János utca 9; company registration number: 10-10-020309; tax number: 25034644-2-10), or GLS General Logistics Systems Hungary Csomag-Logisztikai Kft. (registered seat: GLS Európa u. 2. 2351 Alsónémedi; company registration number: 13-09-111755; tax number: 12369410-2-44), or another courier service used by the Seller. 

3. Legal compliance

3.1.  In accordance with the relevant provisions of law in effect, the Seller hereby informs the Customer of the following:

  • the contract is concluded by way of completing a purchase via the Webshop;
  • the present GTC or any subsequent amendments of the same are available on the Website in electronic form; however, we recommend that, prior to the Registration or Purchase, you download the GTC to your computer or print it for future reference;
  • if the Customer’s data were entered incorrectly during the registration or they changed after the registration, the Customer may request the correction of the same via the contact information shown on the Website;
  • in case of purchasing, check carefully if your data were entered correctly, because later you will not be able to modify such data after the purchase is completed.
  • The controlling version of this contract shall be the Hungarian version; if there are any differences between the Hungarian and any foreign-language version, the Hungarian shall be the governing version in case of disputes. The contract is concluded in Hungarian.

 

4. The purchase

4.1. Purchasing is possible via the Webshop that can be reached on the Website. The prices and other information shown in the Webshop for the products do not constitute an offer on the part of the Seller for the conclusion of the contract, only a call for an offer. Under the present contract, the offer is made by the Customer when indicating to the Seller his intention to purchase, order the product. The contract is concluded when the Customer’s offer is confirmed by the Seller. The Customer acknowledges that by clicking on the “Buy” button, the Customer’s offer is considered as made, and in case of confirmation by the Seller according to the present GTC, this shall involve a payment obligation.

4.2. The menu items of the Webshop were designed in a way to make it easier for the User to find his way, and to ensure that all products and functions can be reached quickly.

4.3. Photographs of the products, descriptions of their properties, the available packaging options/quantities, as well as the gross purchase price are shown in the Webshop for the individual products, for information purposes.

The images are, in some cases, illustrations, and the colours do not always correspond to reality. It may also happen that the product ordered is received in a different packaging than shown, but this fact will not affect the product itself or its quality. Of course, in such a case we cannot remedy your complaint, as such a delivery does not constitute faulty performance.

4.4. To make a purchase from the products available in the Webshop, the User chooses the Product(s) he wishes to purchase, and after entering the quantity for the Product(s) intended to be purchased, they can be added to the Basket by pressing the button labelled “Add to basket”, which is located under the Products.

4.5. The contents of the Basket can be viewed and modified with the use of the relevant icon.

4.6. In the course of making a purchase, after placing the Product in the Basket, entering the data requested by the Webshop is mandatory; the order cannot be completed without providing the data. The purchase is completed upon pressing the “Buy” button. The Customer is bound by his offer for a period of 72 hours.

4.7. A further condition of submitting a valid order is payment of the full purchase price for the products in the Basket. The prices shown on the Website are gross prices in HUF, also including VAT. The purchase price does not include the shipping cost. The Seller reserves the right to change the prices published on the Website, provided that any changes enter into effect when appearing on the Website. Any change will not affect the purchase price of products already ordered. Payment in the Webshop is possible with a bank card (via PayPal, Paylike or SimplePay), advance bank transfer or with cash on delivery.

4.8. In case of pre-payment by bank transfer or by bank card, an order is only considered as validly placed if the purchase price of the products in the Basket, as well as the shipping costs calculated by the Website are credited in full to the Seller’s bank account indicated in the Webshop, by way of prepayment by bank transfer or by bank card. In case of payment with cash on delivery, the above is not a condition of the Order being validly placed. The date of payment shall be the date when the amount according to this section is credited to the Seller’s bank account indicated in the Webshop in HUF. The Seller shall confirm the order placed by electronic mail sent to the e-mail address provided at the time of the purchase, and the order shall become accepted with this confirmation by the Seller.

4.9. The Seller shall, within not more than 3 business days after the receipt of a validly placed order, take the necessary measures for handing over the Product or Products ordered to the Courier. If the fulfilment of the order within the above time limit is not possible for reasons outside the control of the Seller, then the Seller shall send a notification of this fact and the expected date of delivery by way of electronic mail. The delivery of the Products shall be in the same sequence as the orders were received, until the supplies last.

If, for reasons imputable to the manufacturer, or arising in the manufacturer’s sphere of interest, the Product is not available any longer, the Seller reserves the right to withdraw from the contract, in which case, if the purchase price of the Product was paid in advance, this amount shall be transferred back to the Customer within 15 business days.

4.10. The Products shall be delivered in accordance with the information provided by the Courier. In the selection of the Courier, the Seller acted by taking the interests of the Users into consideration; however, the Seller excludes liability for any damage arising from the activities of the Courier, including its late or faulty performance, in accordance with the provision of the Civil Code. 

5. Exclusion of liability

5.1. In the course of placing the order, the Customer has an opportunity, before finalising the order, to modify the data entered by the Customer. The Customer alone shall be responsible for ensuring that the data provided by him are entered correctly. The Seller shall not be bound by any liability for the correctness of the data provided in the course of the Purchase, and the Customer alone shall be responsible for any errors or mistakes in the data or the damage arising therefrom. 

5.2. In the selection of the Courier, the Seller acted by taking the interests of the Users into consideration; however, the Seller excludes the liability for any damage arising from the activities of the Courier, including its late or faulty performance. 

5.3. For the purpose of placing the order, any Customer shall have access to his own account on the Website. The Seller reserves the right to restrict the Customer’s access with respect to the placement of any Order in case it considers the Customer’s behaviour or his activity on the Website as having an adverse effect on the Seller or third parties. 

5.4. In case of online payments, the Seller is not responsible/cannot be held liable for any additional costs to be paid by the Customer, including without limitation any currency exchanging fees applied by the card issuing bank of the Customer.

5.5. If the Seller is unable to fulfil the order, he shall be required to indicate this fact to the Customer within 3 (three) business days, and simultaneously withdraw from the contract and take the necessary measures for refunding all fees and costs already paid by the Customer to the Seller. The Seller hereby excludes his liability for any damage suffered by the Customer or any third party, arising from the withdrawal from the contract, beyond the refunding of the amounts as specified in this section. 

5.6. Any offer of the Seller shall only be valid until supplies last. 

5.7. The prices published on the Website shall be in the currency shown on the Website next to the given price.

5.8. The Seller shall not undertake liability in case, despite all his care and diligence, there is an erroneous price or information on the Website, particularly if such error can be evidently recognised, or significantly different from the generally accepted or estimated price of the product (e.g. HUF 0 or 1). In such cases, the Seller is not required to supply the products at the erroneous price, but may, in the automatic confirmation of the order or thereafter, offer to the Customer the possibility of delivery at the actual price, on the basis of which the Customer may decide whether he wishes to purchase the product at that actual price or withdraw from the contract.

6. The Customer’s liability

The Customer declares that he has read the conditions of purchasing as set forth herein, and acknowledges that by approving his order(s), he accepts the present contract, and that by violating the provisions hereof, he commits a breach of contract for which he owes financial liability. The Customer has the right to modify his data or to unsubscribe from the newsletter. 

7. Intellectual property rights

7.1. Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the Website and all content available on it (including in particular the text, figures, images) are protected works, and as such, they are subject to copyright protection. Pursuant to Section 16 (1) of the Copyright Act, the unauthorised use of graphics and software solutions, computer programmes on the Website, or the use of any application suitable for the modification of the Website or any part thereof is prohibited. Taking over any material from the website or its database is only permitted, even in case of the written consent of the holder of the rights, with reference to the Website and with the identification of the source. The holder of the rights is InPho Kft. or such other person or business partner that is designated by the latter.

All copyright related to the Products shall belong to the Seller and his partners. 

7.2. All content on the Website (including in particular the text, figures and images that can be found there) constitute the intellectual property of the Seller or its partners.

7.3. All use of the content on the Website or the copying of the Products may only occur with the prior, written consent of the owners and compliance with the conditions set forth therein.

7.4. The Seller reserves the right that, in case of the breach of any of its right related to the Website and the Products, as works, it may use any remedies available under the law against the breaching person or persons. No statement of the Seller may be construed in such a way that the Seller waives any right under the present Section either in part or in whole. 

7.5. Any content sent to the Customer by any means of communication (electronic, telephone, etc.) or obtained by the Customer in the course of his entry, visit and/or browsing shall not constitute the contractual obligation of the Seller and/or the contractual obligation of the employee/agent – if such a person exists – of the Seller who sends the content, with respect to the given content.

 

8. Right of withdrawal

8.1. Pursuant to Government Decree 45/2014 (II. 26.) on the Detailed Rules Governing Contracts between Consumers and Companies, the Customer who is a natural person may withdraw from the contract, without the need to provide reasons, within 14 (fourteen) days after the receipt of the Product.

The natural person Customer shall return the product, together with a clear statement containing his intention to withdraw from the contract, sent by postal or electronic mail, to the following address: 

  • InPho Kft. (Manuka.store) 1135 Budapest, Frangepán utca 60. II/ 7.
  • info@manuka.store

8.2. In case of withdrawal, the Customer shall make arrangements for returning the Product to the Seller at his own cost.

If the Customer withdraws from the contract, but in any case after the receipt of the Customer’s declaration of withdrawal and the return of the Product, the Seller shall refund the purchase price paid by the Customer within the deadline according to Section 4.9. The payment method used by the Seller for the refunding of the purchase price shall be the same as used in the course of the original transaction.

The Customer shall return the product to the Seller without any undue delay, but in any case within 14 days of the communication of his intention to withdraw from the contract.

8.3. The returned product may not be damaged or used, with the exception of the generally acceptable, necessary minimum use, as necessary for examining the product (checking the product, max. 10% of the quantity missing). In case of withdrawal, the Customer shall be liable for any and all damage in the products returned that were not the result of use in line with intended purpose, including without limitation for damage to the Product or the loss of its parts or deficient quantity. The Seller cannot accept returned products that are damaged or deficient.

When accepting the delivery, the Customer should always check that the parcel is intact externally. In case of finding signs of external damage on the parcel, the Customer should, in all cases, request that the courier make a written record of the damage, and then check the interior of the parcel also jointly with the courier (only in case of signs of external damage) and notify the same to the Seller’s customer service (info@manuka.store) in writing, within 1 business day.

Failure to do so shall result in a rejection by the Seller of the claim for damages, and further, the Seller shall not be able to take back the parcel and send new products instead or to refund the amount of the order.

8.5. The Customer shall not have the right of withdrawal in the following cases:

  • service contracts after the service has been fully performed if the Seller started the performance with the Customer’s prior express consent, and with the acknowledgement that Customer will lose his right of withdrawal once the contract has been fully performed by the provider of the service;
  • the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the Seller and which may occur within the 14-day withdrawal period;
  • the supply of goods made to the Customer’s specifications or express request, or goods that were clearly personalised for the Customer;
  • the supply of goods which are liable to deteriorate or expire rapidly;
  • the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • contracts where the Customer has specifically requested a visit from the Seller for the purpose of carrying out urgent repairs or maintenance works.
9. Warranty

9.1. In case of any fault of the product, the Customer may enforce a warranty claim for lack of conformity and a product guaranty claim, and in certain cases a product warranty claim. In case of natural person consumers, the provisions of Ministerial Decree 19/2014 (IV.29.) shall be applicable.

In the framework of the warranty claim, if the Product is faulty, the Customer may primarily request from the Seller the replacement or repair of the same, unless this is not possible, or the Seller refuses to undertake it, in which case the Customer may, at his option, request a price reduction or to withdraw from the contract. The detailed rules of warranty for lack of conformity can be found in Sections 6:159 to 167 of Act V of 2013 on the Civil Code. The Customer shall notify any lack of conformity in the product immediately; the Seller excludes his liability for damages arising from late notification. 

The joint conditions of enforcing a warranty claim:

  • purchase within limitation period of one year, or in case of natural person consumers, two years;
  • the availability of the invoice or delivery note as proof of the purchase;

The warranty claim for lack of conformity may be rejected, among others, in the following cases:

  • if no invoice (or statement of withdrawal) or delivery note is available as proof of purchase;
  • if the time limit for the enforcement of the warranty claim has expired;
  • in case of use that is not in line with the intended purpose.
  • in case of faults arising from incorrect handling, storage, cleaning or maintenance;
  • in case of faults caused by natural disasters, physical injuries, violent external impacts;
  • in case of faults arising from unprofessional repairs;
  • if the fault was visible also at the time of the purchase, and the Customer was informed of the same or the existence of the fault was communicated to the Customer in writing.
  • if the Customer notified his warranty claim after the time limit;
  • if the fault originated after the purchase;
  • due to improper handling or storage;
  • due violent external impact.

On the basis of the above, the period of 1 (one) – or in case of natural person consumers, two (2) – years available for enforcing warranty claims shall be divided into two parts: 

  1. Within six (6) months after the date of the purchase, in case of finding any deficiency or fault in connection with the product, the Customer shall indicate this without delay, using the contact information provided in the GTC. Faults need to be notified within 2 months after their discovery. Of course, any faulty/broken/deficient product should not be used further, since the Seller shall not be liable for damage caused as a result. If the origin and nature of the fault, and thereby the validity of the complaint is not clear and is disputed between the parties, the Seller shall request an external specialist opinion to determine the same.
  2. After the initial period of six (6) months following the date of the purchase, until the end of the 2-year period, in case of a doubt or dispute, the Customer may prove, at his own cost, that the cause of the fault was present in the product already at the time of the purchase. 

9.2. In case of a fault of the Product purchase, the Customer may, at his option, enforce the right specified in Section 8.1 or, in case the Customer is a natural person consumer, a product guaranty claim. As a product guaranty claim, the Customer may only request the repair or the replacement of the faulty product.

The Product shall be considered as faulty if it did not comply with the quality requirements in effect at the time of its selling, or it did not have the properties that the manufacturer provided in its description.

The Customer may enforce his product guaranty claim within a period of two years after the manufacturer put the product on the market. After this period elapses, the right to enforce a warranty claim is forfeited.

A product guaranty claim may only be exercised against the manufacturer or the distributor of the product. In case of enforcing a product guaranty claim, the Customer is required to prove the fault of the product.

The manufacturer (distributor) is only relieved from his product guaranty obligation if it is able to prove that:

  • the product was not manufactured or distributed in the framework of its business activities; or
  • the fault could not be identified at the time of the purchasing on the basis of the then current state of the art in science and technology; or
  • the fault of the product arises from the application of a provision of law or mandatory requirement of an authority.

It is sufficient for the manufacturer (distributor) to prove one cause to be relieved from the warranty obligation.

A warranty and a product guaranty claim cannot be enforced for the same fault simultaneously, in a parallel way. In case of the successful enforcement of your product guaranty claim, however, the Customer may can enforce your warranty claim against the manufacturer for the replaced product or its repaired part. 

 

10. Information related to the General Terms and Conditions

10.1. The Sellers calls attention to the fact that the present General Terms and Conditions may be amended from time to time. For this reason, the Seller asks that in case the Customer is a registered User, please view the present General Terms and Conditions regularly prior to making a purchase. Notices on the amendment of the general terms and conditions shall be published on the Website, in compliance with the relevant provisions of law.

10.2.  Any changes made shall not have retroactive effect, and shall enter into effect 15 (fifteen) days after they are published. If you do not agree with the provisions of the new/amended GTC, you must initiate the cancellation of your registration using the contact information available on the Website. After the new/amended GTC enters into effect, the Customer accepts the new/amended GTC by using the Seller’s system. The provisions of the GTC, as in effect on the date when the orders are placed, shall be applicable to the placement of the orders.

10.3.  If any person fails to comply with the provisions of the present GTC and the Seller does not take immediate measures in connection with such failure, this shall not constitute a waiver by the Seller of any of his right, whether based on this contract, a provision of law or judicial practice. 

11. Provisions concerning the data controlled

11.1. The Seller, as data controller, shall control and protect personal data in compliance with the relevant provisions of data protection laws, in accordance with the provisions of the present GTC and the Privacy Policy available on the relevant page of the Manuka.store website. The Customer acknowledges and consents that his personal data necessary for the fulfilment of the order and the purposes of archiving may be recorded on electronic media. The Customer expressly consents to the entering, controlling and use of his personal data. The data controlling shall take place in accordance with the provisions of Act LXIII of 1992 on the Protection of Personal Data and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.

11.2. The Seller shall use the information related to the User confidentially, and shall use the same for the following purposes:

  • subscription to the newsletter and the use of the webstore;
  • the provision, checking, revision and development of the services related to the webstore;
  • the performance of the Seller’s obligations and the exercise of his rights under the contract vis-à-vis the User and as part of his consumer protection procedures, as well as for the purpose of performing any similar contractual obligation, and in connection with the above, for the purpose of communicating with the User.
  • by placing his order, the Customer expressly consents to the transmission of his personal data to the Courier.

By registering in the Webshop and placing his order, the User accepts and consents that the Seller may send newsletters with advertising to the Customer. If desiring to unsubscribe from the newsletter, the Customer shall indicate this to Seller through the “Unsubscribe” link provided in the newsletter itself.

11.3.  The Seller shall only keep the information related to the User until indispensable and suitable for the given purpose for which the information was collected, or until a provision of contract or law allows him to do so, but in any case until the deletion of the Customer’s registration or until the end of the period prescribed by the law, or the period necessary for the enforcement of any claim. The Seller shall not collect information to an unnecessary extent, nor shall the Seller collect information that is unnecessary or unsuitable for the purpose that was set out. Pursuant to Section 169 (2) of the Act on Accounting, the Seller shall keep the invoices for a period of 8 years after the date of issue.

11.4.  At the request of the User, the Seller shall provide information to the User on the data processed by the Seller or the data processor employed by the Seller, the source of such data, the purpose, legal basis and duration of the data controlling, the name and address of the data processor, as well as its activities related to data controlling, and further, in case of the transmission of the personal data of the User, on the legal basis and the addressee of such data transmission.

11.5. The Seller shall not make any personal data related to the User available to third parties without the consent of the User, except where the disclosure of such data to other companies, financial organisations or state authorities (as defined in the relevant provisions of law) is necessary or desirable for the purposes of crime prevention or consumer protection; if required or permitted by a provision of law, or when an obligation to disclose such data is imposed on the Seller by the authorities.

11.6. In case the Seller discloses the User’s personal data to third parties, the Seller shall, in all cases, comply with the relevant requirements included in the provisions of law on data protection.

11.7. In accordance with the relevant provisions of data protection laws, the User has the right to request information at any time on the controlling of his personal data. The information is provided free of charge. The Seller shall perform such requests within 25 (twenty-five) days after they are received. In case of a request related to the controlling of personal data, you can send these using the contact information available on the Website or by postal mail.

11.8.  Through the contact information mentioned above, the User may:

  • request information on the controlling of his personal data;
  • request the correction, as well as – with the exception of mandatory data controlling – the deletion or blocking of his data;
  • protest against the controlling of his personal data in the cases specified in the relevant provisions of data protection laws;
  • in case of a violation of his rights and in the cases specified in the provisions of data protection law, turn to the competent authorities and courts.

11.9.   It is the Seller’s obligation to ensure the protection of the information related to the User. The Seller has introduced reasonable physical, electronic and administrative measures in order to protect the personal data of the Users, including in particular measures against unauthorised access, changing, forwarding, disclosure, deletion or destruction of the data, as well as accidental destruction and damage and becoming inaccessible due to a change in the technology used. In the course of these activities, the Seller has paid particular intention to preventing, with the tools at its disposal any unlawful or unauthorised procedure in the course of the controlling of the User's personal data.

11.10.  The Seller protects the security of the User’s data with the following tools: encrypting the data, where possible; using password protection, where applicable; and limiting access to the information (e.g. employees having access on a need-to-know basis only). The User may provide help with the protection of his information by way of not using any obvious login names or passwords, as well as by changing his password regularly.

If the Customer believes that the data controller has breached his right to the protection of his personal data, he can proceed in accordance with Act CXII of 2011 on the protection of personal data and the disclosure of information of public interest. 

11.11. The accessibility rate of the servers providing the data appearing on the website is over xxxx% annually. The Seller shall regularly save the entire data content, and therefore, in case of a problem, the original data content can be restored. The data appearing on the website shall be stored by the Seller in xxxxx MSSQL and MySQL databases. Sensitive data are stored with a suitable degree of encryption; the Seller uses hardware support built into the processor for their proper coding.

 

12. Cookies and “web beacons”

12.1. The Seller uses cookies in certain areas of the system. Cookies are files that store information on the hard disk drive or in the browser of the User. Cookies enable the Website to recognize that the User visited it earlier. Cookies help the Seller understand which parts of the Website are the most popular, as they allow it to be seen which pages the visitors open and how much time they spend there. By studying this information, the Seller can better adjust the Website with the needs of the User and can provide an even more varied user experience to the online visitors of the Seller.

12.2. The Seller can set up his web browser to accept all or to reject all cookies, or to notify him when a cookie arrives to his computer. All web browsers are different, and therefore, we ask you to use the “Help” menu of your browser to modify the settings of the cookies. The Website was designed to work with the cookies, and therefore, turning them off may affect the usability of the Website and prevent the User from using all features.

12.3. The Seller does not exchange cookies with websites operated by third parties and with external data suppliers.

12.4. This website and the communication arising from its use and/or registration on the same, such as promotional e-mails, may contain electronic images known as “web beacons”. Web beacons work in combination with cookies, and can be used, without limitation, for the following:  

  • counting visitors to the website;
  • monitoring whether the User performed an activity in connection with an e-mail or clicked on a link;
  • with their help it can be measured how popular certain elements of the system were.  

 

13. The handling of complaints

13.1. In case you have any complaints, please do not hesitate to contact us in writing, by writing to the postal address identified at the beginning of this General Terms and Condition or using any of the contact information shown on the Website. The Seller does not apply a code of conduct in accordance with the act on the prohibition of unfair business-to-consumer commercial practices.

13.2. Complaints in connection with the Seller’s activities may also be submitted to the regional inspectorate of the National Consumer Protection Authority, the contact information for which can be found here.

The contact information for the consumer protection authority with competence on the basis of the registered address of the Seller:

Budapest Metropolitan Government Office, Consumer Protection Inspectorate

Address: 1052 Budapest, Városház u. 7.

Mailing address: 1364 Budapest, P.O. Box 144.

Phone: +36 1 450 2598

E-mail: fogyved_kmf_budapest@nfh.hu

13.4.  You can also submit your pending consumer claim to the National Customer Protection Association’s Board of Arbitration, the contact information for which can be found here

The address of the Board of Arbitration in Budapest:

Address: 1016 Budapest, Krisztina krt. 99. III/ 310. 

Mailing address: 1253 Budapest, P.O. Box 10. 

E-mail: bekelteto.testulet@bkik.hu 

Phone: +36 (1) 488 2131

Fax: +36 (1) 488 21 86

14. Governing law and jurisdiction

14.1. In case of any legal dispute arising between the Seller and the Customers, the Parties shall primarily strive to find an amicable solution, failing which the Parties submit to the exclusive jurisdiction of the competent courts of Hungary in accordance with the then-current registered address of the Seller. If submission to the jurisdiction of the given court is excluded, the Parties submit to the closest ordinary court of Hungary. 

14.2. The present contract and the legal relationship between the Seller and the Customers shall be governed by Hungarian law. If any provision of the GTC is legally deficient or ineffective, the remaining provisions of the contract shall remain in effect, and in the place of the ineffective or erroneous parts, the applicable provisions shall be in place.

Privacy Policy
Data protection declaration

The Manuka.store website and online store is operated by InPho Kft. as the Seller.

InPho Kft., as data controller, may obtain the User’s data in the following ways:

  • By registering for the newsletter, the User – voluntarily – consents that his name and e-mail address may be recorded in the database of InPho Kft., and that the Seller as data controller may record and use the same.
  • By purchasing on the website, the User also – voluntarily – consents that his name and e-mail address, telephone number and address may be recorded in the database of InPho Kft., and that the Seller may record and use the same.
  • When using the Manuka.store website, the system automatically logs the starting and ending date and time of the visit, the geo-location data and IP address of the visitor, and in some cases – depending on the settings of the Customer’s computer – also the type of the browser and operating system used. The system automatically generates statistical data from the above. InPho Kft. does not link these data with personal data. In the course of his visit, the User may receive a cookie file from the website or from the statistical software measuring data concerning visits to the Website. Accepting cookies is not required, but is recommended for the correct operation of the website.
  • The User’s data may also be received by the Seller by way of the User contacting the Seller and sharing his personal data with the Seller in e-mail or over the telephone. The Seller’s staff members shall treat such information coming into their possession with utmost discretion, and such data are never disclosed or transmitted to a third party without the User’s consent.
Consent to the use of the data

In case of point 2 above, the User consents that, in the interest of fulfilling your order, InPho Kft. transmit some of his data to the Courier subcontractor, as is indispensable. In case of points 1, 2, 3 and 4 above, by marking the relevant checkbox or making a declaration to this effect, the User also consents that, until a statement to the contrary is received, InPho Kft. may use his data for the purposes of marketing activities in the future without any further consideration or consent. By subscribing to the newsletter and purchasing from the Webshop, the User acknowledges that InPho Kft. keeps the information coming into its possession in strict confidence, and shall not disclose the same to third parties, with the exception of his courier subcontractor.

The purpose of the data controlling

The Seller may control the data for the following purposes:

  • in the interest of fulfilling the order;
  • in the interest of making a personalised commercial offer;
  • in order to analyse the selling process and to better understand the customers’ habits and preferences;
  • in order to develop and provide such products and services that the User finds useful;
  • in order to enable the User to participate in promotions and competitions;
  • to be able to replace or refund products in connection with which the User changes his mind and that he does not want to keep;
  • for the purpose of developing the Webshop;
  • in order to be able to reply to requests and complaints.

InPho Kft. shall not use personal data for any purpose other than those listed above.

The Seller shall control the Customer’s personal data pursuant to Section 5 (1), point a) of the Information Act, primarily on the basis of the Customer’s voluntary consent, and in the case defined in Section 6 (5) of the Information Act, the Seller may also control the data provided on the basis of the Customer’s voluntary consent in the absence of a different provision of law, without further separate consent.

The term of the data controlling

The statistical software only stores the visit data in an aggregated form. The Seller shall retain the personal data coming into his possession in the course of making contact with the Seller until the end of the registration, and shall control such data until the expiry of the term during which the claim may be enforced. The Seller shall control the data related to accounting vouchers subject to strict record-keeping obligations during the term specified by the law.

The scope of persons having access to the data

Statistical data on the visits, as recorded by the server, can only be accessed by the staff members of InPho Kft. in charge of analysing such data. The data coming into the Seller’s possession in the course of making contact are stored in the Seller’s internal CRM system, to which all of the Seller’s staff members have access whose position involves or may involve such data and are bound by the proper confidentiality obligation. 

Rights related to the controlling of personal data, deleting data

The User may decide on the provision of the data controlled. The legal basis for the controlling of the data is the User’s voluntary consent. The User may request information on the controlling of his personal data at any time, using the contact information below. When requested, InPho Kft. provides information on the data controlled, the purpose, the legal grounds and the duration of the data controlling, as well as on who and for what purpose have received or will receive the data. Such information can be requested at the postal address or the e-mail address of InPho Kft. Using the same contact information, the correction and the deletion of the personal data may also be initiated. Upon request, the Seller shall delete the data belonging to the User. The Seller shall delete the personal data if its controlling is against the law, if requested by the User, if the data controlled is deficient or erroneous – and this condition cannot be lawfully remedied – provided that the deletion is not excluded by law, the purpose of the data controlling is no longer in place, or the fixed term of the storage of the data, as provided by the law, has expired, or it was ordered by the court of by the National Authority for Data Protection and Freedom of Information.

The deletion of the data shall take place within 24 hours after the next business day from the receipt of your request for deletion of the data.

Information on the data controller

Name: InPho Kft.

Seat: 1135 Budapest, Frangepán utca 60, II/ 7.

Company registration number: 01-09-284650 

Entity registering the company: Municipal Court of Budapest as Court of Register

Tax number: 12793110-2-41

E-mail: info@manuka.store

Data controller registration number: NAIH- 134554/2017

The User may, within the time limit provided in Section 21 of the Information Act, file a lawsuit in case of a breach of his rights or in case he does not agree with the decision of the data controller, or the data controller fails to provide information on the decision. In addition, the User may also initiate proceedings with the data protection authority, using the following contact information:

National Authority for Data Protection and Freedom of Information

Seat: 1125 Budapest, Szilágyi Erzsébet fasor 22/C. 

Postal address: 1530 Budapest, P.O. Box 5. 

Phone: +36 1 391 1400 

Fax: +36 1 391 1410 

E-mail: ugyfelszolgalat@naih.hu 

Website: http://www.naih.h

How to buy? 
Returning the goods and refunding the price

If you purchased a product but you are not satisfied, or in case the product is damaged, and you did not use more than 10% of it, you can return the goods along with a declaration of withdrawal, and we will refund the purchase price using the same payment method as used in the course of the original transaction within 14 (fourteen) days after the receipt of the product. 

 

If you wish to return the product, you must send us a declaration to this effect by postal mail or e-mail (InPho Kft. 1135 Budapest, Frangepán utca 60. II/ 7 or info@manuka.store). You must also return the product, at your own cost, to the above address. If you decide to return a product, you must send it back to us as soon as possible, but in any case within not more than 14 days after the data of the declaration of withdrawal, and you must pay for the direct costs of such return. Manuka.store can only refund the amount paid by you upon the receipt of the product or the sending of proof that it has been sent. 

 

The returned product may not be damaged or used, with the exception of the generally acceptable, necessary minimum use (checking the product, max. 10% of the quantity missing). In case of withdrawal, the Customer shall be liable for any and all damage in the products returned that were not the result of use in line with intended purpose, including without limitation for damage to the Product or the loss of its parts. The Seller cannot accept returned products that are damaged or have more than 10% of their quantity missing. 

 

When accepting the delivery, you should always check that the parcel is intact externally. In case of finding signs of external damage on the parcel, you should, in all cases, request that the courier make a written record of the damage, and then check the interior of the parcel also jointly with the courier (only in case of signs of external damage) and notify the same to our customer service (info@manuka.store) in writing, within 1 business day. Failure to do so will result in a rejection of the claim for damages, and further, we will not be able to take back the parcel and send new products instead or to refund the amount of the order.